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Guarantee/Refund Policy

7-DAY MONEY BACK GUARANTEE

(NOT VALID WITH USE OF ANY FREE TRIAL, 7-DAY ALL ACCESS PASS OR IF THERE IS A SCHEDULED PPV (PAY PER VIEW) EVENT DURING THE 7-DAY MONEY BACK GUARANTEE PERIOD. ONLY VALID IF YOU PURCHASED A MONTHLY ALL ACCESS PASS WITHOUT EVER USING THE 48 HOUR FREE TRIAL OR PURCHASE OF A 7-DAY ALL ACCESS PASS TO ENSURE YOU ARE SATISFIED WITH THE SERVICE)

 

You can cancel your Gen2 service at anytime during your 7-day Money Back Guarantee during by sending an email to billing Gen2. We do not, in any circumstance, prorate or refund after a Free Trial or 7-day Monthly All Access Pass has been used or if a Gen2 – Monthly All Access Pass has been purchased after a Free Trial or 7-day Monthly All Access Pass has been used. By purchasing you have acknowledged that you have read and understand that you are not eligible to a refund if you have had used a free trial or if you have purchased a Monthly All Access Pass at anytime.

Auto Payment Policy

You are automatically enrolled into monthly auto payments once you purchase the Gen2 All Access Monthly Pass. Your bill is always processed 1 day before your actual expiration date each month. You can cancel your Monthly All Access Pass at anytime within a 48-hour notice prior to your next billing date. All requests must be submitted via email to billing Gen2.com with the subject line: Cancel My Service. Make sure to include the account number and reason for cancellation. Your service will never be eligible refund or proration even if you cancel after your billing date. Example: If you cancel your service on the 15th of a month and your service is active until the 30th, you will not receive a refund for any unused days remaining. All sales are final.

Refunds (if applicable)

Once your request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Disclaimer: The legality of watching any paid premium channels without a valid subscription or license from a valid provider is dependent upon your country. This product violates no laws through valid intended use of this product or service subscriptions and we accept no responsibility for misuse. We do not own, run, maintain or have access to the servers or the channels and content provided. All weekly or monthly pass fees are for support and technical issues. Gen2 does not stream any of the live IP channels, and all channels are third party links available directly on the internet. Gen2 has no association with any of the IP channels shown or any other products in conjunction with that content. Gen2 links you with the largest collection of online news, sports, foreign, IP channels and videos from all over the world, that are available on the web. As per our knowledge, all channels provided by the server sellers abide by all relevant countries copyright laws and any copyright issues must be taken up directly with the server owners. Gen2 does not take any liability as to what is aired on the servers and Gen2 has zero control over the servers, the streams, the channels, and content. Server owners have the right to add and remove any channels or content they so choose or see fit. We reserve the right to refuse service to anyone.